DIALOG

Listening (Audio 32, Track 32)

One

Call center      : Can I help you?

Customer        : yes, i’m calling because you’ve sent me 20 colour ink cartridges, instead of 20 black    ones.

Call center      : i see, can you give me your order number please?

Cutomer         : yes, it’s WJ92745

Call center     : yes. I’m very sorry about that, I’ll send somebody around tomorrow with the black ink  cartridges, is that okay?

Customer       : yes, thank you!

Two

Customer      : hello, I’m calling because there is a mistake with my invoice, it says a thousand dollars instead of hundreds.

Call center    : oh right, and can you give me the number on the invoice?

Customer      : it’s RF007/24

Call center    : yes, it’s a mistake. I’m terribly sorry, I’ll send you a new invoice!

Customer      : thank you!

Three

Call center       : optimum office supplies, how can i help you?

Customer         : hello, I’m calling because i order some paper a week ago and it’s still hasn’t arrived!

Call center       : hmmm, that it’s a problem. When was the day delivery day?

Customer         : yesterday morning

Call center       : i do apologize about that. We are having problem with the delivery agent. I’ll call the   to find out what’s just happen

Customer         : don’t worry. I think i cancel the order. It’s not the first time this has happened.

_________________________________________________________________________________

KELOMPOK BAHASA INGGRIS

-          Muhammad Prasetya              (27214455)

-          Muslimah                                (27214647)

-          Nur Aisyah                              (28214132)

CONVERSATION

KELOMPOK BAHASA INGGRIS

-          Muhammad Prasetya              (27214455)

-          Muslimah                                (27214647)

-          Nur Aisyah                              (28214132)

CONVERSATION (THEME 4)

Muhammad Prasetya as a Journalist

Muslimah as  Owner/Directur

Nur Aisyah as Head of Marketing Manager/Secretary

Aisyah             : Good morning Mr. Acan (prasetya)

Prasetya           : Good morning Ms. Aisyah

Aisyah             : How are you today?

Prasetya           : hmm i feel good, thank you.

Aisyah             : So let me introduce you to the owner of batik factory !

Prasetya           : oke

Aisyah             : excuse me mam, there’s someone who want to meet you !

Muslimah        : oh, yeah? Please come in

Prasetya           : Good morning Mrs. Muslimah

Muslimah        : Good morning, what can I help you sir?

Prasetya           : oh, yeah. First let me introduce myself.

My name is Muhammad Prasetya, you can call me Prasetya. I work in the Magazine “USAHA INDONESIA” as a journalist.

Muslimah        : oh wow, we had Guest from popular magazine, Aisyah.

Aisyah             : yes, mam.

Prasetya           : hahaha thank you.

Muslimah        : What is the purpose of your coming here?

Prasetya           : I want to get explain about history of your batik factory!

Muslimah        : oh yeah, with my pleasure! At the first, the company was founded by my        mother on 1990.

Prasetya           : oh it’s been a long time.

                          And then, what is the goals of this company?

Muslimah        : My mother want to preserve the culture of Indonesia, especially batik.

Prasetya           : oh I see, then how did the organizational stucture of this company?

Muslimah        : Let My secretary telling about the organization.

Aisyah             : Ok, I will tell you our company’s Organization.

                          So, this is the Organizational stucture

Aisyah             : Is that clear mr. Acan (Prasetya) ?

Prasetya           : oh yeah, its been very clear

                         Thank you for your time. See you next time

Muslimah        : sure, You’re welcome.